Refund policy
Every effort will be made on our part to replace any damaged gift basket with an identical one; however, please bear in mind that because of product availability, it may be necessary to substitute certain items with products of equal or greater value. Quality is never compromised.
Any gift basket deemed "damaged" must be returned in the same carton in which it was shipped, with all original items un-opened and in original condition. Please contact us and we will arrange for the package to be returned at our expense.
Chocolate / Soft Candies and the like:
SHIP AT YOUR OWN RISK: shipping chocolate, cheese, and other candy items during the warmer months using standard ground shipping, is risky due to high heat. Please choose overnight or second day air to assure your gift arrives in the best condition. We do not guarantee damage due to high heat in the summer months or shipping to warmer climates.
Your Total Satisfaction is our TOP PRIORITY:
We select each basket and container with great care, but occasionally a naturally occurring variance in the basket or container may be misconstrued as an "imperfection" when in fact it is simply due to the nature of the material. e.g. wood grain or fabrics. Slight general imperfections in the basket or container are not considered "damaged". A basket will be considered "damaged” at our discretion. In addition, recycled buckets and containers may vary in age, size, and look. We can not guarantee the agedness of recycled containers.
In the event that you are dissatisfied with the content or quality of the gift basket, it will be replaced to your satisfaction. Items will not be replaced if opened, used, or consumed.
Please don't hesitate to call us at 208-484-0124 or e-mail us at info@idahogiftbaskets.net.
Hard Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as beer, wine, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 48 hours after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at katrin@idahogiftbaskets.net.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katrin@idahogiftbaskets.net and send your item to: Creative Gift Baskets, 760 E King Street Suite 102, Meridian ID 83642, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should ship your basket, box, container or crate to: Creative Gift Baskets, 760 E King Street Suite 102, Meridian ID 83642, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.