General Policies
Product Replacement:
Every effort will be made on our part to replace any damaged gift basket with an identical one; however, please bear in mind that because of product availability, it may be necessary to substitute certain items with products of equal or greater value. Quality is never compromised.
Any gift basket deemed "damaged" must be returned in the same carton in which it was shipped, with all original items un-opened and in original condition. Please contact us and we will arrange for the package to be returned at our expense.
Chocolate Items:
SHIP AT YOUR OWN RISK: shipping chocolate, cheese, and other candy items during the warmer months using standard ground shipping, is risky due to high heat. Please choose overnight or second day air to assure your gift arrives in the best condition. We do not guarantee damage due to high heat in the summer months or shipping to warmer climates.
Your Satisfaction is Guaranteed:
We select each basket and container with great care, but occasionally a naturally occurring variance in the basket or container may be misconstrued as an "imperfection" when in fact it is simply due to the nature of the material. e.g. wood grain or fabrics. Slight general imperfections in the basket or container are not considered "damaged". A basket will be considered "damaged” at our discretion. In addition, recycled buckets and containers may vary in age, size, and look. We can not guarantee the agedness of recycled containers.
In the event that you are dissatisfied with the content or quality of the gift basket, it will be replaced to your satisfaction. Items will not be replaced if opened, used, or consumed.
Please don't hesitate to call us at 208-484-0124 or e-mail us at customerservice@idahogiftbaskets.net.
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Idaho Gift Baskets
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Frequently asked question
When preparing your gift for shipment, we carefully consider factors such as weather conditions, delivery timelines, the proximity of the receiving location, and other relevant details to ensure the best possible experience. Should you have any questions or concerns, please don’t hesitate to reach out to us.
We are pleased to offer shipping to all 48 contiguous states. However, due to shipping logistics and rates, we are unable to ship to Alaska or Hawaii at this time. Additionally, we adhere to the Idaho law of reciprocity, as well as all other applicable laws regarding the sale and distribution of bottled beer and wine.
At Idaho Gift Baskets, we take pride in offering a premium white glove delivery service for local area orders, ensuring that your gift arrives in perfect condition with the utmost care and attention. Our dedicated team handles each delivery with precision, providing a seamless experience from start to finish. Whether it's a special occasion or a thoughtful gesture, we know the recipient will absolutely love their thoughtfully curated gift basket—and we’re confident that you will too. With our personal touch and commitment to quality, every delivery is designed to exceed expectations and create memorable moments.
Learn more on our shipping policy page.
At Idaho Gift Baskets, we are deeply committed to delivering exceptional customer service, especially when partnering with corporate clients. Whether you're organizing an event, hosting a meeting, or expressing appreciation, we aim to make your experience truly remarkable.
No order is too large or too small—whether you require 1, 10, 100, or even 1,000 gifts, we have the capacity and expertise to handle it all. From the initial consultation to the final delivery, we offer comprehensive services including corporate branding, personalized labeling, meticulous assembly, elegant presentation, and reliable logistics. Our team works closely with you to ensure every detail aligns with your vision and brand identity.
To explore how we can elevate your corporate gifting, contact us at 208.484.0124. We look forward to making your next gifting experience extraordinary.
You are our top priority. Our goal is to make you and the gift receiver super happy. However, sometimes, things happen. But, please, be assured that we will work very hard at caring for you and making you more than satisfied. In the unlikely event there is an issue of unsatisfaction or damage - let us know as soon as possible and we'll get to work on making it right.
Any gift basket deemed "damaged" must be returned in the same carton in which it was shipped, with all original items un-opened and in original condition. Please contact us and we will discuss arrangements for the package to be returned.
Link to your returns policy.